Snatcher - dishonest delays

I ordered some products on 9 December 2021. I checked first to make sure there was sufficient stock and was told there was no problem, in fact 100 items were available. I was also told that if I ordered on that day it would arrive before Christmas. It was also advertised.

1. As soon as I ordered they had a problem with my payment. However, I sent proof of payment and it took them another whole day before I was told they still did not have proof of payment. I sent again, and they went quiet.

2. They finally acknowledged my payment and all was sorted by 13 December. However, they would not tell me whether my order would arrive before Christmas.

3. I posted on Facebook, sent emails, and they kept telling me it is being processed. I had to know as if I did not receive the items, I needed to make other arrangements for my daughter's Christmas present.

4. On 21 December (yesterday), Support Agent Andile Mncube said my order was dispatched and I would receive tracking information. They could still not tell me if it would arrive before Christmas, even though I had lost track of the number of times I had asked.

5. Today, 22 December, Snatcher mistook me for another customer who had been waiting for their Christmas gift since 28 November.

6. An hour ago I received the terrible news that has upset me. Apparently there is no stock of the items I ordered, and they would only be possibly available in January.

I am so upset. I have been led along and **** to for the past two weeks by a company that had no idea what was going on with my order. My daughter is going to be very upset as one of the items was for her, and I could have bought it elsewhere. If only I had known, but instead was misled by a dishonest system that really didn't know what it was doing. Shame on you Snatcher.