Snatcher- delivered but it was not a pleasure

Payment via EFT to Snatcher was not a success. It was done on the 14th and only captured on the 17 December, after which I was told the order would not be delivered in time for Christmas on the 23rd of December, despite me asking this question via email on 21 December 2021. the reference number is #486525. Dorothy Maake then said only orders placed before 10 December would be delivered which was stated on the website. When I placed my order it was not stated on the website, delivery time was 8-10 days. In the end, I received my package after much stress. I am not very impressed by the service.