Snatcher deals are not worth the time and effort

I placed an order with Snatcher on 3 August 2020. They accommodated my request to cancel a few items (that was great, thank you) and collect from their office. Two weeks later I was notified my order was ready for collection. Upon collection I was informed my order was not there as it had been dispatched for delivery accidentally. Weeks later and after many queries the item finally arrived, only to appear damaged. I notified them the same day and they arranged for collection. It is weeks later and I still haven't received my refund despite numerous follow ups. I've been in communication with this company nearly every day for the last month and am still having to follow up with them to get the matter completely resolved. I will never order from them again, no matter how good the deal may appear.