Snatcher Customer Service

I ordered product from Snatcher and the wrong product was delivered. I immediately notified Snatcher of their mistake. I enquired whether Snatcher would uplift the incorrect product and replace it with the correct one. I was informed that they would not collect the incorrect product as it is worth less than the courier fees, and I was offered a credit voucher to the value of the product I had ordered. I explained that I did not understand why I should now have to pay additional courier charges in order to obtain the product which I had originally ordered. I received no reply. I mailed again and received no reply. After a third email, I received a reply informing me that I would have to pay the courier as the incorrect product had been delivered together with other products that I had ordered. I had received the wrong product through no fault of my own. The mistake was entirely theirs. I still maintain that I should not have to pay the additional courier charges. Needless to say, I am extremely disappointed with the customer service that I received.