Snatcher customer experience and service delivery

Purchase made 15 March 2021, Snatcher indicated product was shipped South Africa, 5-10 days delivery. After 5 emails, no response, calls to their office got dropped 3 times, sent a messenger note about their poor client experience and then suddenly a flimsy apology. One would expect a personal call from their Senior staff but nothing, especially a R6k purchase! Action seen 30 March after the messenger escalation and out for delivery 31 March ... this company must catch a wake up of their client engagement, promised and follow up, feedback and follow thru. 1/10