1 reviews | Active since Apr 2014
Snatcher collected double payment for a single online purchase and withhold refund unfairly
On 7 May 2024 I wrote the following review: 1 review | Active since May 2024 07 May 2024 at 00:30
Snatcher has collected double payment for cellphone pouches that I have purchased online. They have been informed about the matter. Upon their request banking details, proof of payment and copy of ID was submitted. They advised that the refund will be done but all invain. I have sent so many enquiries in this regard. They are full of promises, but no action. It is now like two months later and still no refund has been made. Be careful when purchasing online from Snatchers and do monitor bank or card statements for this type of behaviour. You cannot reach them by phone and emails are answered only if and when they feel like responding. The only answer is that the matter has been escalated to their accounts department and they are sincerely opologising but it appears as if the accounts department also has a dont care attitude and management is totally absent in the matter.
Snatcher rep**** to Hello Peter on 8 May 2024 as follows: Snatcher’s reply 08 May 2024 at 10:25 Good day, Orgie
We sincerely apologize for the delay in processing your refund. Please accept our humble apologies for any inconvenience caused. Rest assured, we are actively working to expedite the refund process and aim to have it completed promptly. Thank you for your understanding and patience in this matter.
Warm regards, Snatcher Team
Despite Snatcher reply to Hello Peter they have to this date failed decimally to refund the duplicate payment they have collected from by bank
I hope this email finds you well.
We would like to extend our sincere apologies for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have caused.
Please be assured that we are actively working to expedite the refund process and have taken immediate steps to rectify the situation. Your refund will be processed promptly, and we are committed to ensuring that you receive it without further delay.
Once again, we apologize for any inconvenience this delay may have caused, and we thank you for your patience and understanding.
If you have any questions or concerns regarding your refund or any other matter, please don't hesitate to contact us. Our dedicated team is here to assist you every step of the way.
Warm regards,
I hope this email finds you well.
We would like to extend our sincere apologies for the delay in processing your refund. Your satisfaction is of utmost importance to us, and we understand the inconvenience this delay may have caused.
Please be assured that we are actively working to expedite the refund process and have taken immediate steps to rectify the situation. Your refund will be processed promptly, and we are committed to ensuring that you receive it without further delay.
Once again, we apologize for any inconvenience this delay may have caused, and we thank you for your patience and understanding.
If you have any questions or concerns regarding your refund or any other matter, please don't hesitate to contact us. Our dedicated team is here to assist you every step of the way.
Warm regards,