Snatcher can't be contacted via Telephone or Email, number don't exist.

I have placed order with Snatcher on 13March24 Order #369663 absolute wonderful no problem at all. 2nd order on 19Aug24 #395772 still in Progress today. Can't call them on Telephone number don't exist. Don't respond to email either. Just advise me what is happening. If not possible to supply that is fine, just refund me.