Snatcher a waist of time

Very dissappointed in snatcher its been 3 weeks now and no reply from them regarding my order Please let me know whats happening im still waiting on m order

Waybill no OPT-*** Reference OPT-*** OPT-***1 August 2024 10:19 CONSIGNED IN PARCELNINJA - SNATCHER DEALS. 10:19 COLLECTION REQUESTED BY SNATCHER DEALS (ROODEPOORT ROODEPOORT). 10:20 COLLECTION ASSIGNED TO SEKGITLA, MADIMETJA RONALD (KL73PPGP). 11:25 COLLECTION ASSIGNED TO CHOSHI, MOSES LESEJA (JX51LJGP). 15:57 COLLECTION NOT COLLECTED: Cancelled - No Longer Required. OPT-***2 August 2024 08:11 COLLECTION CANCELLED BY MOSES/JACQUELINE - Cancelled - No Longer Required.

Ram couriers emailed me and im still waiting on snatcher