Snatcher ******

Reason For Return: I Received The INcorrect Item

Description: I bought a 213*36*173 with 4 rows not the one you have sent. Please can you correct the error.

Describe the Reason of the return in detail: You gave me a 160*36*173 which is not what I bought which is the 213*36*173 which R469 not the one for R349. Please assist.

The above is a message sent to Snatcher and after they ask me for faults which I specified in the above email.

Then after they sent me this email.

Good day

As per snatcher policy customers are liable to return unwanted items.

A handling fee of 15% will be deducted from the refund price .

Ensure that the item is placed in its original packaging and then placed into another box so that the original packaging is not damaged .

NB - Upon arrival at the Snatcher Warehouse, the item will go through an inspection process , should we find that the item is not in an acceptable condition. We regret to inform you that we will not refund or replace the item . The customer is then liable to arrange for the item to be collected from Snatcher Warehouse . Items will only be accepted if in original packaging , unused and not damaged // modified in anyway . All electrical items have a six month warranty , unless specified otherwise .

Have a lovely day further.

Kind Regards Tashriek Rustin ~ Customer Support Agent Snatcher Online

Who is supposed to pay for these so called mistakes?