WC
Wayne C
1 reviews | Active since Mar 2017
07 Aug 2023, 09:36
Snatcher *****
Be careful of what you buy from Snatcher and make sure they have stock.
I had received one of their "we miss you" emails and I ordered 5 of the Universal power banks that were on special for R9.20 (88%off) only to be informed, after the money went off my bank account, that they don't have enough stock?????? This is not the first, every time they send these stupid emails, they don't have stock.
I want my money back immediately! This is *****.
Helpful (0)
Replies (7)0
Replies (7)
Snatcher's replyOfficial
07 Aug 2023, 11:07Good Day Wayne ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
Snatcher's reply07 Aug 2023, 11:07
Official
Good Day Wayne ,
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
We are reviewing your query and an agent will be in contact with you shortly .
Regards ,
Snatcher Team
WC
Wayne C's updateReviewer Update
10 Aug 2023, 20:33This was your response...
Good DayI trust that you are well .Please be advised that we have not verified payment for your order as yet.Kindly attach a proof of payment like the one belowAll payments are verified in 24 – 48 working hoursHave a great day.
The proof of payment had been sent and you rep**** with....
Good dayI trust that you are well.Please be advised that we have escalated your matter to our accounts manager.We do apologize for the delay.
Why have I not received my money back, you are quick to take from your clients but lack the intelligence and service to repay them when you are in the wrong!!!!
Good DayI trust that you are well .Please be advised that we have not verified payment for your order as yet.Kindly attach a proof of payment like the one belowAll payments are verified in 24 – 48 working hoursHave a great day.
The proof of payment had been sent and you rep**** with....
Good dayI trust that you are well.Please be advised that we have escalated your matter to our accounts manager.We do apologize for the delay.
Why have I not received my money back, you are quick to take from your clients but lack the intelligence and service to repay them when you are in the wrong!!!!
WC
Wayne C's update10 Aug 2023, 20:33
Reviewer Update
This was your response...
Good DayI trust that you are well .Please be advised that we have not verified payment for your order as yet.Kindly attach a proof of payment like the one belowAll payments are verified in 24 – 48 working hoursHave a great day.
The proof of payment had been sent and you rep**** with....
Good dayI trust that you are well.Please be advised that we have escalated your matter to our accounts manager.We do apologize for the delay.
Why have I not received my money back, you are quick to take from your clients but lack the intelligence and service to repay them when you are in the wrong!!!!
Good DayI trust that you are well .Please be advised that we have not verified payment for your order as yet.Kindly attach a proof of payment like the one belowAll payments are verified in 24 – 48 working hoursHave a great day.
The proof of payment had been sent and you rep**** with....
Good dayI trust that you are well.Please be advised that we have escalated your matter to our accounts manager.We do apologize for the delay.
Why have I not received my money back, you are quick to take from your clients but lack the intelligence and service to repay them when you are in the wrong!!!!
WC
Wayne C's updateReviewer Update
11 Aug 2023, 10:50Your reply....
Good Day Wayne,We have received the funds for your order ,However our system went through a technical issue ,Kindly replace your order with the steps below ,Check out on your cartFill in all your relevant detailsAt the payment section , click on bank deposit and then continue with bank depositThis will not take money from you but will pull through the order to us .Once you receive your order number , please send us the order number so that we may allocate the funds to your order .We do apologize for this inconvenience caused ,
Kind Regards
Khairunisa Sheik ~ Customer Support Manager
What am I supposed to check out??? There is nothing in the checkout cart as it was paid but not processed as you didn't have stock (again)????? This is nonsense. i want my money refunded and I will be taking this futher!
Good Day Wayne,We have received the funds for your order ,However our system went through a technical issue ,Kindly replace your order with the steps below ,Check out on your cartFill in all your relevant detailsAt the payment section , click on bank deposit and then continue with bank depositThis will not take money from you but will pull through the order to us .Once you receive your order number , please send us the order number so that we may allocate the funds to your order .We do apologize for this inconvenience caused ,
Kind Regards
Khairunisa Sheik ~ Customer Support Manager
What am I supposed to check out??? There is nothing in the checkout cart as it was paid but not processed as you didn't have stock (again)????? This is nonsense. i want my money refunded and I will be taking this futher!
WC
Wayne C's update11 Aug 2023, 10:50
Reviewer Update
Your reply....
Good Day Wayne,We have received the funds for your order ,However our system went through a technical issue ,Kindly replace your order with the steps below ,Check out on your cartFill in all your relevant detailsAt the payment section , click on bank deposit and then continue with bank depositThis will not take money from you but will pull through the order to us .Once you receive your order number , please send us the order number so that we may allocate the funds to your order .We do apologize for this inconvenience caused ,
Kind Regards
Khairunisa Sheik ~ Customer Support Manager
What am I supposed to check out??? There is nothing in the checkout cart as it was paid but not processed as you didn't have stock (again)????? This is nonsense. i want my money refunded and I will be taking this futher!
Good Day Wayne,We have received the funds for your order ,However our system went through a technical issue ,Kindly replace your order with the steps below ,Check out on your cartFill in all your relevant detailsAt the payment section , click on bank deposit and then continue with bank depositThis will not take money from you but will pull through the order to us .Once you receive your order number , please send us the order number so that we may allocate the funds to your order .We do apologize for this inconvenience caused ,
Kind Regards
Khairunisa Sheik ~ Customer Support Manager
What am I supposed to check out??? There is nothing in the checkout cart as it was paid but not processed as you didn't have stock (again)????? This is nonsense. i want my money refunded and I will be taking this futher!
WC
Wayne C's updateReviewer Update
04 Sept 2023, 05:42The reply from Snatcher on 17 Aug...
Good dayI trust that you are well.Please note that we have forwarded your banking details to our accounts department to process a refund .Please note refunds have a 7 day turn around time .Have a good day further
Kind Regards
Shaun Van Vogel ~ Customer Support Agent
Snatcher Online
To date no refund has been done!!!
Good dayI trust that you are well.Please note that we have forwarded your banking details to our accounts department to process a refund .Please note refunds have a 7 day turn around time .Have a good day further
Kind Regards
Shaun Van Vogel ~ Customer Support Agent
Snatcher Online
To date no refund has been done!!!
WC
Wayne C's update04 Sept 2023, 05:42
Reviewer Update
The reply from Snatcher on 17 Aug...
Good dayI trust that you are well.Please note that we have forwarded your banking details to our accounts department to process a refund .Please note refunds have a 7 day turn around time .Have a good day further
Kind Regards
Shaun Van Vogel ~ Customer Support Agent
Snatcher Online
To date no refund has been done!!!
Good dayI trust that you are well.Please note that we have forwarded your banking details to our accounts department to process a refund .Please note refunds have a 7 day turn around time .Have a good day further
Kind Regards
Shaun Van Vogel ~ Customer Support Agent
Snatcher Online
To date no refund has been done!!!
WC
Wayne C's updateReviewer Update
11 Sept 2023, 11:58And still waiting for refund!!!!!
WC
Wayne C's update11 Sept 2023, 11:58
Reviewer Update
And still waiting for refund!!!!!
WC
Wayne C's updateReviewer Update
19 Sept 2023, 08:52No communication since last email. No refund as yet? What is going on, is anybody doing their job?
WC
Wayne C's update19 Sept 2023, 08:52
Reviewer Update
No communication since last email. No refund as yet? What is going on, is anybody doing their job?
WC
Wayne C's updateReviewer Update
04 Oct 2023, 07:20Still no refund, still no reply from Snatcher. Just goes to show that this is a company committing *****!!! They should be closed down and their employees locked up!!!!!!
WC
Wayne C's update04 Oct 2023, 07:20
Reviewer Update
Still no refund, still no reply from Snatcher. Just goes to show that this is a company committing *****!!! They should be closed down and their employees locked up!!!!!!