Snatch your money with Snatcher

Goods ordered and Paid for. 3 days later I was advised that there would be a fairly long delay in the delivery, so I requested an order cancellation & full re-fund, which was granted. A week passed and nothing received in my account. I contacted their help desk and a lady assured me that the matter would be escalated and that payment would be received soon. That was 8 days ago, today. I phoned again this morning and was advised that it was not possible to transfer my call to the manager, but that she would all me back shortly. That was 3 hours ago and still nothing. Shocking service, never to be used by me in future.