Slippery Snatcher the supplyier that keeps slithering away!

Don't trust this bunch they will take your money take for ever to deliver you purchased goods and then when you find the product is faulty they ignore your complaints. It took me three months to get their attention about a faulty keyboard they sold me for over R1,700. The Keyboard just randomly jumps backwards in your script as you are typing and starts inserting your next typed word somewhere else in your paragraph.

Then when I finally got their attention they insisted that I document the faulty keyboard in action. I am a very busy software developer and for me to sit with a faulty keyboard and wait for it to go rogue while coding is just not productive. But they just insisted I must video the error before they will give me any attention. My word as a customer is just not good enough!

Well I did spend a few days painfully using the faulty keyboard at work the delays in recording the faults and then having to fix the code and recheck my work over and over probably cost me about R2,000 in wasted time. But I was not about to let them get away without giving me my money back!

So I documents probably about twenty events of the keyboard going rogue and sent them an email with the link I finally received a reply asking if we could arrange for the return of the keyboard.

So I sent them my day time work address and my home address for after hours. And I am still waiting a week later for them to get back to me and arrange the collection! They do not have a listed working phone number so i cannot just phone them to chase them up or find out WHAT NEXT?? All i can say is Snatcher is very difficult to deal with and they will do anything to avoid communicating directly with you.