SS
Sithembiso S
1 reviews | Active since Jul 2013
12 Sept 2023, 22:01
SHOCKING AND SHOCKING
Shocking, shocking. They delivered the item which I did not order and a defective product. They want to charge me 15% handling fee for returning items not because of change of heart from my side, but for a wrong product which they delivered and a defective product. This has been going on now for a month from 12 August 2023 to date and still no resolution. Stay away from Snatcher, they do not respect the right of consumers as per the CONSUMER PROTECTION ACT, 68 OF 2008: S 16, 19 (5) & (8), 20, 55 (3), 56.
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Replies (2)
Snatcher's replyOfficial
13 Sept 2023, 07:04Good Day Sithembiso ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team
Best regards,
Snatcher's reply13 Sept 2023, 07:04
Official
Good Day Sithembiso ,
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team
We do apologize for the inconvenience you have experienced .
We will get an agent to contact you shortly
Regards
Snatcher Team
Best regards,
SS
Sithembiso S's updateReviewer Update
14 Sept 2023, 19:35Dear Snatcher
In your response you apologized and indicated that an agent will contact me shortly. Google defines shortly as "Shortly would mean only a few minutes or within half an hour, unless you've an idea where he's going or you may guess how long will he be away/gone. It could also mean “undefinite” time, though you expect a short period of time". It is now 19H32, on 14/09/23 and I am still waiting! Just remember customers are not robots. Your conduct clearly indicates that your response was automated and nobody cares!
In your response you apologized and indicated that an agent will contact me shortly. Google defines shortly as "Shortly would mean only a few minutes or within half an hour, unless you've an idea where he's going or you may guess how long will he be away/gone. It could also mean “undefinite” time, though you expect a short period of time". It is now 19H32, on 14/09/23 and I am still waiting! Just remember customers are not robots. Your conduct clearly indicates that your response was automated and nobody cares!
SS
Sithembiso S's update14 Sept 2023, 19:35
Reviewer Update
Dear Snatcher
In your response you apologized and indicated that an agent will contact me shortly. Google defines shortly as "Shortly would mean only a few minutes or within half an hour, unless you've an idea where he's going or you may guess how long will he be away/gone. It could also mean “undefinite” time, though you expect a short period of time". It is now 19H32, on 14/09/23 and I am still waiting! Just remember customers are not robots. Your conduct clearly indicates that your response was automated and nobody cares!
In your response you apologized and indicated that an agent will contact me shortly. Google defines shortly as "Shortly would mean only a few minutes or within half an hour, unless you've an idea where he's going or you may guess how long will he be away/gone. It could also mean “undefinite” time, though you expect a short period of time". It is now 19H32, on 14/09/23 and I am still waiting! Just remember customers are not robots. Your conduct clearly indicates that your response was automated and nobody cares!