Satisfied in every angle about how you handle my orders except for one thing in one of my orders there was an item short

Satisfied in every angle about how you handle my orders except for one thing in one of my orders there was an item short. I sent you a complaint about it to this day I have no answer from you about it. I paid for it but I did not receive the TORCH. TOTALLY NOT HAPPY ABOUT IT. THAT IS MY HARD EARNED MONEY..