Returns and refunds

I'm so furious right now I cannot contain myself. I placed an order on the 14th May 2024 because I needed every single thing in that order before month end of May. My delivery took longer than the usual and so many items were missing but the order was showing complete online. There was a refund I was supposed to get because I had doubled clicked on 1 item and the other product was out of stock... I haven't received that refund more than 2 weeks later, And I have now asked for a refund of the pots and other items I haven't received, Snatcher advised it will be processed last week Monday 10th June 2024. I'm still waiting for the refund...