Replacement of product

I ordered a product a couple of weeks ago, recieved it and only opened it a few days later. To my dismay the batteries woupdnt charge and the whole machine wouldnt work. I sent them an e-mail explaining what happened. Didnt hear from them for a couple of days and just as I almost forgot about my e-mail I recieved a very friendly e-mail to offer a replacement. Today I recieved the replacement. We are so quick to jump on the band wagon to complain about bad service, but this time I can really say Snatcher went out of their way to make me a happy customer. Thank you very much.