JE
Janene E
1 reviews | Active since May 2015
20 Nov 2023, 07:25
Refuse to refund and empty promises
Snatcher has been promising refunds on my messed-up orders since the 9th of NOVEMBER!!!! Evert day its the same story - acc to them refunds (yes more than one) were made 3 weeks ago, but it's all LIEEES!!!! You need to beg to get your money back even if they are the ones *********** to fulfill orders!!!!!! I had to go as far as to lay a complaint by the Consumer Protection Services to investigate. All the others on here should do the same. The only thing they snatch is your money!!
Helpful (0)
Replies (4)0
Replies (4)
Snatcher's replyOfficial
27 Nov 2023, 07:12Good Day Janene ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Kind Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Kind Regards
Snatcher Team
Best regards,
Snatcher's reply27 Nov 2023, 07:12
Official
Good Day Janene ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Kind Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Kind Regards
Snatcher Team
Best regards,
JE
Janene E's updateReviewer Update
27 Nov 2023, 07:31This response just indicates HOW little you actually look into the profile before responding.My Payflex ref numbers for these orders are *** and ***!! HOW THE HELL DID YOU MANAGE TO REFUND AN INCORRECT PAYFLEX ACCOUNT??? You need to rectify this mistake and very quick because I am now gatfol of waiting - its been TWO MONTHS!
JE
Janene E's update27 Nov 2023, 07:31
Reviewer Update
This response just indicates HOW little you actually look into the profile before responding.My Payflex ref numbers for these orders are *** and ***!! HOW THE HELL DID YOU MANAGE TO REFUND AN INCORRECT PAYFLEX ACCOUNT??? You need to rectify this mistake and very quick because I am now gatfol of waiting - its been TWO MONTHS!
Snatcher's replyOfficial
29 Nov 2023, 07:08Good day Janene,
The matter has been further escalated
Have requested finance to settle the matter
Have expeditated and will process refunds
We do apologize for the inconvenience
Kind regards
Snatcher Team
The matter has been further escalated
Have requested finance to settle the matter
Have expeditated and will process refunds
We do apologize for the inconvenience
Kind regards
Snatcher Team
Best regards,
Snatcher's reply29 Nov 2023, 07:08
Official
Good day Janene,
The matter has been further escalated
Have requested finance to settle the matter
Have expeditated and will process refunds
We do apologize for the inconvenience
Kind regards
Snatcher Team
The matter has been further escalated
Have requested finance to settle the matter
Have expeditated and will process refunds
We do apologize for the inconvenience
Kind regards
Snatcher Team
Best regards,
JE
Janene E's updateReviewer Update
29 Nov 2023, 07:27So how long will I still need to wait for you to rectify the mistakes YOU made?
JE
Janene E's update29 Nov 2023, 07:27
Reviewer Update
So how long will I still need to wait for you to rectify the mistakes YOU made?