JE
Janene E
1 reviews | Active since May 2015
18 Sept 2023, 06:06
Refuse to refund after Snatcher cannot fulfill order
Since the 4th of September 2023 I had to beg to get my money back since they advertised products that never were in stock! They promised me 7 days, its now 14. This is theft!!!! They even decided to stop responding to me, and I am blocked from their social media!! I had to officially open a Complaint at the Consumer Protection Services, hopefully they can assist me in getting my money back.
Helpful (0)
Replies (3)0
Replies (3)
Snatcher's replyOfficial
18 Sept 2023, 08:04Good Day Janene ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
Snatcher's reply18 Sept 2023, 08:04
Official
Good Day Janene ,
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We do promise to have you refunded promptly.
Regards
Snatcher Team
Best regards,
JE
Janene E's updateReviewer Update
18 Sept 2023, 10:28I want to know WHEN. I have been begging for feedback up till you decided to stop responding on my messages.I have been PATIENTLY waiting for this to be done for 14 days , YOUR consultants promised me it will not take more than 7 days. You were quick to accept my order when you did not even have stock of the items I ordered, but want customers to beg for their own money back???? How is this even close to fair!!!! i want proper feedback on WHEN I am getting my refund sorted- not the automated bs as above
JE
Janene E's update18 Sept 2023, 10:28
Reviewer Update
I want to know WHEN. I have been begging for feedback up till you decided to stop responding on my messages.I have been PATIENTLY waiting for this to be done for 14 days , YOUR consultants promised me it will not take more than 7 days. You were quick to accept my order when you did not even have stock of the items I ordered, but want customers to beg for their own money back???? How is this even close to fair!!!! i want proper feedback on WHEN I am getting my refund sorted- not the automated bs as above
Snatcher's replyOfficial
18 Sept 2023, 14:12Hi Janene ,
You have been refunded via Payflex .
You have been refunded via Payflex .
Best regards,
Snatcher's reply18 Sept 2023, 14:12
Official
Hi Janene ,
You have been refunded via Payflex .
You have been refunded via Payflex .
Best regards,