TL
Tebelo L
1 reviews | Active since Nov 2019
01 Nov 2023, 05:28
Refund not paid
I orderd a Dstv explora decoder and 2 weeks passed without communication to deliever.I send the email and the respond was they still waiting for the supplier to deliver the item.I decide to cancell the order and I was told the refund take 7 working days turn around..7 working days passed and I never received my refund.I send a follow up email and the respond was they will escalate the matter to the finance department so they settle the matter but they failed to do so..Its the 12th working day now and no correspondence on when will I get the refund.
Helpful (0)
Replies (4)0
Replies (4)TL
Tebelo L's updateReviewer Update
02 Nov 2023, 08:33I am still not happy with the response because 7 working days have passed plus another 6 working days but you still not sure when will I get my refund..
TL
Tebelo L's update02 Nov 2023, 08:33
Reviewer Update
I am still not happy with the response because 7 working days have passed plus another 6 working days but you still not sure when will I get my refund..
Snatcher's replyOfficial
02 Nov 2023, 11:05Good Day Tebelo,
We humbly apologize for the delay in your refund.
We can advise you that the refund will be done as we marked the refund with urgency and escalated it to our finance department.
Kind Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We can advise you that the refund will be done as we marked the refund with urgency and escalated it to our finance department.
Kind Regards
Snatcher Team
Snatcher's reply02 Nov 2023, 11:05
Official
Good Day Tebelo,
We humbly apologize for the delay in your refund.
We can advise you that the refund will be done as we marked the refund with urgency and escalated it to our finance department.
Kind Regards
Snatcher Team
We humbly apologize for the delay in your refund.
We can advise you that the refund will be done as we marked the refund with urgency and escalated it to our finance department.
Kind Regards
Snatcher Team
TL
Tebelo L's updateReviewer Update
06 Nov 2023, 14:28Since I have proof that we did not reslove this matter because you have also been ignoring my emails.
Ill have to refer this matter to the provincial consumer authority to intervene
Ill have to refer this matter to the provincial consumer authority to intervene
TL
Tebelo L's update06 Nov 2023, 14:28
Reviewer Update
Since I have proof that we did not reslove this matter because you have also been ignoring my emails.
Ill have to refer this matter to the provincial consumer authority to intervene
Ill have to refer this matter to the provincial consumer authority to intervene
Snatcher's replyOfficial
06 Nov 2023, 15:21Good day Tebelo,
We apologize for the delay of the order as we are facing a backlog in our accounts department.
The refund has been escalated to our accounts department.
Kind regards
Snatcher Team
We apologize for the delay of the order as we are facing a backlog in our accounts department.
The refund has been escalated to our accounts department.
Kind regards
Snatcher Team
Snatcher's reply06 Nov 2023, 15:21
Official
Good day Tebelo,
We apologize for the delay of the order as we are facing a backlog in our accounts department.
The refund has been escalated to our accounts department.
Kind regards
Snatcher Team
We apologize for the delay of the order as we are facing a backlog in our accounts department.
The refund has been escalated to our accounts department.
Kind regards
Snatcher Team