Refund - not happening!

I ordered and paid for an item on the website. After 10 days I was informed that the item was no longer available and they offered me a store credit voucher. They didn't have any other items that I was interested in and I requested a refund on 29 November. It is now 8 December, I am in contact with them daily to get an update on my refund and the excuses are getting more colorful by the day - the accounts department experienced minor issues with refunds, the accounts department is severely backlogged etc etc....

I do a lot of online shopping and it is a shame that there are companies like Snatcher - with terrible customer service when it comes to keeping promises and refunding clients.

They can't even be reached on the phone number provided on their website.