REFUND DELAY!!
I NEED A CONTACT # FOR SOMEONE TO ESCALATE THE OUTSTANDING REFUND TO, PAYMENT MADE 25 APRIL 2024 AND I AM STILL WAITING FOR MY REFUND. PROOF OF PAYMENT AND BANKING DETAILS WERE SHARED ON 4 JUNE 2024 ALREADY, APPARENTLY MY REF # IS #888212. BUT NO COMMS. CANT REACH ANYBODY ON ***, ONLINE FORM IS REP**** WITH "We do apologize for this delay and inconvenience caused
Kindly note that we will follow up with our accounts department regarding your refund
We are experiencing an excessive backlog with refunds in our accounts department
However we can assure you that we are working as fast as we can to resolve this issue
Have a good day
Kind Regards Tashriek Rustin ~ Customer Support Agent"
THIS IS NOT ACCEPTABLE SERVICE !!!
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Snatcher's replyOfficial
20 Jun 2024, 07:50Good Morning Sindi
We sincerely apologize for the delay in processing your refund. Your case has been promptly escalated to our accounts department, and we are committed to ensuring that your refund is processed without further delay.
Thank you for your understanding and patience in this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.
Best regards
Snatcher team.
We sincerely apologize for the delay in processing your refund. Your case has been promptly escalated to our accounts department, and we are committed to ensuring that your refund is processed without further delay.
Thank you for your understanding and patience in this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.
Best regards
Snatcher team.
Snatcher's reply20 Jun 2024, 07:50
Official
Good Morning Sindi
We sincerely apologize for the delay in processing your refund. Your case has been promptly escalated to our accounts department, and we are committed to ensuring that your refund is processed without further delay.
Thank you for your understanding and patience in this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.
Best regards
Snatcher team.
We sincerely apologize for the delay in processing your refund. Your case has been promptly escalated to our accounts department, and we are committed to ensuring that your refund is processed without further delay.
Thank you for your understanding and patience in this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.
Best regards
Snatcher team.