REFUND!!

I HAVE PLACED MY ORDER ON THE 5TH OF AUGUST. THEN BEFORE THE ORDER WAS DELIVERED ON THE 8TH I LET SNATCHER KNOW THAT I WILL NOT BE TAKING THIS PRODUCT ANYMORE AND WANT A REFUND. THEY ASKED FOR MY BANKING DETAILS AND I SENT IT TO THEM. THEY TOLD ME THAT THERE WOULD BE A TURNAROUND TIME OF 7 DAYS. ON THE 10TH OF AUGUST I SEE THE PACKAGE HAS GOTTEN TRACKING DETAILS SO I CONTACTED THEM AND ASKED IF MY ORDER HAS BEEN CANCELLED THEY REP**** AND SAID THAT MY REFUND WAS EXPEDITED TO THEIR ACOUNT MANAGER. I ASKED WHEN IT WAS PROCESSED AND ONLY ON THE 11TH OF AUGUST I GET A REPLY! SAY THAT THE REFUND HAS BEEN LOGGED. SO ON THE 14TH OF AUGUST I CONTACT THEM TO FOLLOW UP ON MY REFUND. I DO NOT GET A REPLY ON THE 14TH THEN ONLY ON THE 15TH AFTER SENDING 15 MESSAGES TO THEM, THEN I GET A REPLY SAYING HOW CAN I BE OF YOUR ASSITANCE, THEN WEN I SEND MY MESSAGE I GET GREETED WITH WE RECIEVED YOUR MESSAGE AND A AGENT WILL BE WITH YOU SOON. THEN I MESSAGE AGAIN SAYING FOLLOW UP ON MY REFUND FOR ORDER... THEY THEN TOLD ME THAT I NEED TO SEND MY BANKING DETAILS AGAIN WICH I HAVE ALREADY DONE!!! SO I ASKED IF ITS NOT BEEN REFUNDED AND THAT I ALREADY HAVE SENT MY BANKING DETAILS!!! SO I DO NOT KNOW WHERE I STAND WITH MY REFUND! IF I COULD I WOULD GIVE IT A 0 STAR RATING AND IF I DO NOT GET A CALL FROM THEM I WILL GIVE THEM A 1 STAR EVERYWHERE I CAN TO MAKE PEOPLE AWARE OF THIS POOR SERVICE!!!