Refund

On 1 May 2024, I made an order for an item at Snatcher. I made payment. On 6 May when I did not get any feedback on my order, I sent them an email to follow-up. A generic email was sent to me indicating that my order and payment was received and it is been attended to. On 8 May, I was told that the item I paid for is no longer available. I told them that I am not interested on an alternative item. I asked for a refund. I was asked to provide my banking details for a refund, and I did that on the same day, 8 May. On 9 May, I was told that accounts department was provided with my banking details to process my refund. On 21 May, I followed up on my refund as the 7 days turnaround had passed. I was informed that I will get my refund by end of the week. On 28 May, I followed up, I was responded by another generic email indicating that Upon reviewing my request, they encountered unexpected complications that have led to this delay. It feels like I am talking to a machine. A month later, I still have not received my refund.