Receiving items that I didn't order, previously I ordered toothbrush and toothpaste holder and to my surprise, they delivered incorrect holder that accommodate less than 100ml toothpaste and I was denied exchange

Receiving items that I didn't order, previously I ordered toothbrush and toothpaste holder and to my surprise, they delivered incorrect holder that accommodate less than 100ml toothpaste and I was denied exchange. Most recently I have ordered two M10 wireless earbuds, but received one M10 and one M19 without any explanation. I am really not happy