POOR SERVICE IS A LACK OF A BETTER WORD

I ordered something from snatcher on 27.09.23 to date I haven't received same , it still hasnt been packed. Just showing order confirmed

Placed another order on 02.10.23 same was delivered on 07.10.23

Nowhere on the website do they indicate that the item ordered is from an external supplier nor that the shipping time will take longer than their usual 5-10 working days

Its only when one enquires with them as to the status of the order do they know want to tell the customer that they are still waiting for the supplier.

Why cant they operate like Takealot where the external supplier is given specific number of days to deliver the goods, as at this point should I cancel the order I'm the one who is going to loose the 15% as if the fault isn't theirs

Its easier also to just indicate on the website when you add same to the cart that because its from an external supplier deliver might take longer, just like other online stores do

so that one is able to decide if they want to wait that long or opt to buy same elsewhere

Very disappointed