POOR SERVICE FROM SNATCHER ONLINE

This is the worst experience I have ever had with an online store. In February I ordered a few items from snatcher including an "8L" air fryer and a smart watch.

When my order came, I saw that the packaging box looked a little small to contain an 8L air fryer, but alas, I opened and checked it. The air fryer did not look like it was 8L in capacity regardless of what the box it came in said. I compared it to my existing 4.6L air fryer and to my dismay I saw that my 4.6L was bigger than the new 8L air fryer I had purchased. I immediately alerted Snatcher Online via their email address. I was then asked to take photos and eventually I was told that the item will be collected and I will be refunded. The air fryer was collected on the 5th of March 2024 - TO THIS DAY I HAVE YET TO RECEIVE A REFUND!!

Not a soul from Snatcher apologised for their false advertising, and I am now responsible for following up with them to get my money back. Suffice it to say I will never make use of this store again and I would caution anyone who are thinking about using them to rather stay away. There are better and more reliable stores who have way better customer service.