Poor service

I placed an order with them in March but then I had to cancel due to unforeseen circumstances, I have sent them a cancelation email and was told they gna take 15% for cancellation but they took all the money because even now I am still awaiting my refund since March and always when I do a follow up I get this message:

"Dear Anastacia

I hope this email finds you well. We wish to extend our sincerest apologies for any inconvenience caused regarding your refund. We want to assure you that we have taken immediate action to expedite your refund process. Your refund request has been prioritized, and our accounts department is working diligently to resolve the matter with the utmost urgency. Thank you for your patience and understanding during this process. If you have any further questions or concerns, please feel free to reach out to us at your convenience.

We appreciate your continued support and understanding.

Have a great day ahead

Kind Regards Ismaeel Rahim ~ Customer Support Agent Snatcher Online

How was my response today?

Rating: Good Rating: Okay Rating: Not Bad "

There is a number on their website but when you call them the message says "Due to their nature of business they are not allowed to take incoming calls", what utter nonsense is that? I am tired of your bull $#!&, I want my money.