Poor Customer Service and Delayed Delivery

I placed an order on Snatcher Online on the 15th of August, and I’m still waiting for my items to arrive. After two weeks with no update, I reached out to inquire about the status of my order. I received an email stating that they had my order and would notify me once it was dispatched. It's now almost a month later, and I still haven't received my items. They’ve stopped replying to my emails, and their telephone number does not go through. Extremely disappointed with the lack of communication and service.