Poor customer service

I have ordered a macroeconomic book form snatcher on the 16th July 2024 and they notified me that the payment was completed and that the my order is in progress. To date I haven’t received my order, I tried to call them and unfortunately they don’t take incoming calls then followed up couple of times on email wanting to know what is happening with my order. On the first follow up I was told about their turnaround time then I made my second follow up after the given turnaround time has lapsed, only then I was told that they are waiting for the book from their supplier.

I’ve explained that I am already behind with my tertiary work and need to cover the work that I have already lost as soon as my book gets delivered, I have also explained that I had already missed two assignments and online test due to the fact that I haven’t received my order and I also have an exam coming up in the next two weeks which I need to prepare for, I wrote to them again yesterday however no one is coming back to me. I am frustrated and impatient now because I was expecting some sort of communication from them especially after their turnaround time has lapsed, now I am the one following up and they don’t even bother to respond to my mails anymore.

They should cancel the order and arrange for the refund because I don’t see the point of them delivering the book anymore, the institution that I have registered with won’t let me write the exam because I have already missed the first and second assignment which is the entry level to the exam. I will take my business elsewhere, they failed me and it also impacted my studies.