Poor customer service

I usually don't have issues with items that I order from Snatcher. But this last order has taken almost 4 weeks to fulfil and when I received the order it was the wrong item completely. I ordered a memory pillow and received a 3 tier trolley.

There is no easier way to contact the company. I've dealt with 3 different people on email and I keep having to repeat myself with what is wrong. I just want the item I ordered or a refund. I don't think I'll be ordering anything from Snatcher again. Rather stick to places that have proper processes in place and better customer service.