Poor customer communication

I have recently had to return a defective/damaged item to Snatcher twice. I begged for someone via email from Snatcher call me and let me know what was happening on countless occasions. I made my dissatisfaction and frustration pretty clear in my emails to them. I received a computer generated reply.

I recently ordered and paid for another product from Snatcher last Sunday 27th Aug and have not receive a shipping notification yet - 3rd Sept - a whole week later). Again, I have sent them numerous emails requesting that someone from Snatcher calls me. And I receive a computer generated reply again. All I am asking for is a human voice that I can find out what is going on.

My frustration level with Snatcher is now THROUGH THE ROOF.