Pitiful after sales service on a faulty product - zero resolution.

I ordered a Samsung Galaxy Tab S6 Lite P610 / P615 Stylus Pen without Bluetooth that was compatible with the Samsung S6 Lite tablet in May 2023 (#276611) and it stopped working a few months later. I then ordered a second one in March 2024 (Order #369132) which stopped working by early May 2024.

On 9 May 2024 I wrote to Snatcher as follows: As of today, in less than 2 months, the stylus is no longer working. It was working fine this morning, then suddenly stopped working. Please would you replace the faulty stylus with a new one and advise how we go about this.. on 10 May Snatcher asked me to "elaborate on the fault of the items". I reiterated that it was not working, and attached photos of the item. On 14 May I received an email telling me the matter had been escalated. On 21 May I had heard nothing, so wrote back asking for concrete information vs vague promises. On 22 May Snatcher asked if they could collect the item. The collection never materialised. On 27 May I received an item that looked like the tip of a stylus! I wrote back immediately asking what I was supposed to do with it.

On 30 May I received further promises of escalation. Since then I have heard nothing. I was forced to buy another stylus in order to do my job (I use my tablet for medical notes).

I keep getting apologies and reassurances from the poor gut in the firing line, but nothing ever gets resolved. As I have forked out for another, different, stylus I would like a refund of R354 from Snatcher.