Piet de Beer

my order #375454 was placed on the 17th April. I also paid for a local delivery compony, I then get a email saying that the oversees company can not find my address. I then canceled my order and clamed my money back. every time I send a email they say that they will com back to me in 48 hours or that it has been handed over to the accounts department. it is now the 15th of May2024 still nothing. Is there nothing that can be done to this ****ING compony