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TJ
Trisha J

1 reviews | Active since Jul 2023

24 Jul 2023, 12:53

Perturbed Customer - Snatcher lack of Communication and service

I have placed an order for a men's formal shoe on Snatcher; weeks have passed, and there was no response, so I decided to query it. Then I received an email and a package on Friday 21/07/2023. The packaging is damaged and smashed, and the shoe is also smashed like something was placed on it for some time. I immediately sent an email and pictures of this to Snatcher, and asked them for a return. They are now ignoring me and there is no response. I am so upset because at least they can provide feedback and arrange a collection. I have paid for the item and service and I expect to be treated fairly.

0
Replies (4)
Snatcher
Snatcher's reply24 Jul 2023, 15:37
Official
Hi Trisha  ,
We humbly apologize for this inconvenience caused .
We will be in contact with you shortly.
Regards ,
Snatcher Team

TJ
Trisha J's update25 Jul 2023, 08:53
Reviewer Update
I have sent through pictures that clearly show the problem. But I am receiving the same email again? No one contacted me as promised and how do I go forward with resending pictures over and over again? Where is the solution?

Snatcher Online | | 21 Jul 2023, 12:45 (4 days ago)
Good Day Please attach pictures of the item and the original packaging. Do attach images highlighting the error We will compare the product details with what yo


2Trisha Jugadasen | | 24 Jul 2023, 11:39 (21 hours ago)
Good Morning, I am still awaiting an urgent response regarding the return? I have sent through all the information and pictures. Regards, Trisha ***
Snatcher Online | 24 Jul 2023, 15:47 (17 hours ago) | |
to me, info







Good Day Please attach pictures of the item Do attach images highlighting the errorPlease advice further



Kind Regards
Tanaka Ryan ~ Customer Support Agent
Snatcher Online
How was my response today?




On Mon, Jul 24, 2023 at 9:39 AM, Trisha Jugadasen <***> wrote:


Good Morning,I am still awaiting an urgent response regarding the return? I have sent through all the information and pictures.



Regards,Trisha***
On Fri, 21 Jul 2023 at 12:45, Snatcher Online <***> wrote:

Good Day Please attach pictures of the item and the original packaging.Do attach images highlighting the error We will compare the product details with what you receive to assist you further. Please advice further


Kind Regards
Tanaka Ryan ~ Customer Support Agent
Snatcher Online
How was my response today?



On Fri, Jul 21, 2023 at 9:37 AM, Contact Form <***> wrote:



  • Your email address:
    ***
  • Contact Number:
    ***
  • Subject:
    I want to return something
  • Order Number:
    293244
  • Description:
    Hi, I have just received my package with the shoe that was ordered. The packaging is damaged, box is squashed, shoe is also squashed, and bad quality. Received it in bad condition and not happy at all. Please pick up and provide me the refund. regards, Trisha ***
  • Upload Images/Files Related to your Query:
    —
TJ
Trisha J's update27 Jul 2023, 13:03
Reviewer Update
I have been emailing daily, no response via email or no call as well.
What is going on with Snatcher? You cannot simply take money and give people damaged goods. It is truly unfair. How do I resolve this?
TJ
Trisha J's update15 Aug 2023, 11:42
Reviewer Update
It's almost a month since my purchase and return. I am still waiting for my refund. Terrible service.