Pathetic service ever

I placed an order on the 27 of November, been trying to track the progress of the order and seemed like there’s no movement whatsoever after the payment was made. I don’t think it’s professional not to inform your clients about any delays with the order. I am fully aware of your delivery process and today is day 7 and this order is supposed to be on a last stage but on your records this order is been on stage 3 of your delivery process. Can someone explain why my order is not being processed?

I am so disappointed with your service it is worse than I thought it would be.