Pathetic service, Day light *******!!

Pathetic service!! I received a faulty watch in April, it was collected on the 6th of May, after a number of follow ups that I did not get a response to, I finally was asked on the 21st of May if I would like a replacement or a refund, I opted for a replacement. It is now the 15th of June, I have sent atleast 10 emails to find out where my replacement is and I have yet to get a response. So in short, I have been ******.