PATHETIC SERVICE AND NOT REFUND ME AFTER ALMOST A MONTH

I AM WAITING NOW FROM THE 16TH NOVEMBER FOR REFUNDS FROM THEM - ALL THEY SENT TO ME IS A LOT OF ADVERDS AND STORIES AND NOT PAYING ME BACK - SENT THEM MY BANKING ACCOUNT SEVERAL TIMES AND NOT GETTING JOY OUT OF THEM - THEY GIVE A TELEPHONE NUMBER BUT YOU CAN'T TALK TO THEM YOU ONLY HAVE TO SEND EMAILS....