Pathetic online company

The worst online shop. in the world, customer service landline is no longer in use. I placed an order on 21 June 2023. I still haven't received anything from Snatcher. I have sent an email customer service agents responded that deliver takes 7 - 10 working days for delivery. I don't have order number how do I track my order. Customer service takes 5 days to respond to queries. I m frustrated,