PATHETIC, NON-EXISTENT CUSTOMER SERVICE AFTER TAKING MY MONEY AND SENT ME INCORRECT ITEM!!!!!

Customer service is non-existent!!! Do not buy from them! After taking your money they are of no help!!!! NO AFTER SALES SERVICE!!!

On 25th November 2023, I purchased a power switch button for my laptop, a Dell Inspiron 15 3567. I purchased it in all good faith and as per the description on their website. After an extended wait, as it seems the item came from abroad from China, it was delivered on 18th December 2023. It was however, an incorrect item!

After several emails back and forth with one *********** 'Tashriek Rustin', I am sitting with an incorrect item which I have no use for. Or my alternative is to return it to them, at my expense, and then be charged a further 15% handling fee off from my refund or replacement of the correct item.

The more I am telling this IDIOT, 'so-called' customer service agent that it is due to a fault on Snatcher's side and no fault or error on my part that I got the incorrect item, the more he refers me to their 'terms and conditions' and that they DO NOT collect unwanted items......

THE FLIPPEN ITEM IS NOT 'UNWANTED'!!! IT IS INCORRECT!!! HOW CAN YOU BE SO THICK IN YOUR HEAD?! NO CLIENT CENTRICITY. THE ITEM IS INCORRECT AS THE DESCRIPTION ON YOUR WEBSITE IS INCORRECT!!!! As you can hear I am EXTREMELY frustrated!!!

I asked for a manager to attend to it as this guy is seriously *********** and of NO help. He just responds with the same response....Snatcher should take responsibility and accountability for the label or description on THEIR website which is INCORRECT and subsequently lead me to order the item as per the description, which reads - "For Dell Inspiron ***Switch Button Small Board".

My laptop is a Dell Inspiron 15 3567 but this button does not fit and the ribbon cable is too short. Take accountability for YOUR damn mistake man and fix the description on your web as it still shows the wrong description.....

I will seriously never buy from you again as you have no customer care or customer service and I will spread this word amongst my circles and social media!!!!!