PATHETIC

POOREST SERVICE... They advertise something as available. I paid for it and 2weeks later they tell me it's not in stock. I requested a refund so I can get a gift elsewhere and nearly 2weeks later I am still awaiting my refund after banking details were forwarded. You can't call them cause the automated response says to email. Is there an ombudsman anyone knows of? This is like **************** on their customers. Should rather stick to take alot or other renowned online companies. This is ****** RIDICULOUS. I've emailed about 4 times asking when how what why and yet no reply!