Our poor experience

We have ordered a few items from this company, and have had very poor results.

Our most recent order was for a Stainless Steel drying rack, an essential item here in KZN coast, as everything rusts!

So , firstly - nothing on this item is stainless steel. What we received were powder coated, rolled tubes, not even drawn tubes. One of the images appears to show silver tubes, but this is not what was delivered. Very poor marketing and a very high price for what we received.

This has been typical of other products we have ordered from Snatcher, and is the main reason we will no longer be ordering anything in future. There is no warranty or replacement facility either, and communication to us, the customer, is absolutely pathetic. Delivery is erratic, and can take up to 6 weeks, with no tracking info or updates - the money just goes into a black hole - and then suddenly there is a courier at the door. Unannounced, unexpected and completely unplanned.

Goodbye Snatcher!