Order number:*** Actually there should be a zero option on ratings

Order number:*** Actually there should be a zero option on ratings. I am paying for an order through payflex but I am not geting any update as to where my order is. No one is responding to my emails. I feel like Im payong for nothing. I am ****ed off and need someone from Snatcher to get back to me and let me know if I am fetting my order or not so that Payflex can refund my money