One star is too high

Against my better judgment, I decided to purchase online from Snatcher on Saturday, 2 Dec 2023 . I received a payment confirmation from my bank but no order was confirmed, or order number received from Snatcher. I 1st confirmed with my bank that the payment was made and they advised that it was approved on their side but Snatcher needed to bank/receipt the payment. This was explained via email as Snatcher does not take any phone calls. The consultants simply told me to send a proof of payment. When I explained further, the same instruction so send a pop was given. The payment has now gone off of my bank account (details sent to Snatcher) and no assistance or information has been received. Do not order from this company! It is near impossible to get any assistance from them. Maybe one day I will receive my order or a refund of R700.