Not yet recieved my parcel

Have ordered more than 2 weeks ago and have not yet recieved my parcel instead am getting ride consultants who aren't willing to assist me I mean how can u say Arg to someone who's stressed about her money, have a bad expirience With Snatcher the East London branch is not picking up its been a week now and the no. *** have unprofessional consultants, I want my order please my Items