******* not wanting to refund my money

On the 5th of May I placed an order for 14 Milex heaters with Snatcher. A day later I received an email from Snatcher indicating that the heaters I wanted were not available ( mind you this is after I had previously asked and was told they had 55 in stock). I was then given an alternative which I indicated that it would not work and requested a refund.

I received an email thereafter acknowledging my request for refund and told the refund would be processed in 7 days.

A week passed by and I then received another email from them saying the heaters would be dispatched the following day. I then asked how as I had already purchased the heaters elsewhere and had requested a refund and I was expecting my refund.

After this I was told oh your refund will be processed.

At the end of June I set an email following up on my refund and they apologised and said they had a backlog and would process my refund.

My refund has still not been processed and every time I get told stories by these *******.

They have now started ignoring my emails, how do they run a business and think that I will let R25K down the drain?

Mind you this is not the first time I order from These people.