Non Delivery / Supply of Goods paid in full

Bought 2 Multi-Function Wooden Desktop Organisers and a few other goodies on 27/10/2022 - goods (including Wooden Desktop Organisers) were in stock and order was accepted when ordered and paid for in full. On 14/11/2022 I received an email from Snatcher that my order was updated and that the status changed to : Order Fulfilled / Complete (details still showed all items ordered). Only the other foods were delivered - NO WOODEN DESK ORGANISERS and not a word or email from Snatcher that order was not complete. We had to phone Snatcher to check on what happened to the rest of the order (Wooden Desk Organisers). All of a sudden they didn't have stock and could not get more according to them. Then we had to request a refund (all these correspondence from out side - not from Snatcher). They requested banking details that I provided to them on 16/11/2022 and the acknowledged receipt there off on 17/11/2022 and said that refund would be processed within 7 days. On 29/11/2022 I queried the the refund and on 01/12/2022 was told that Snatcher is still experiencing issues in the accounts department and that the accounts department will attempt to refund before the end of the week. (All correspondence regarding the refund had to be inniciated by me - not Snatcher) To date no refund has been received. NO Correspondence came from Snatcher regarding the short supply. If I didn't query it I still would be waiting and be none the wiser. Very disappointed in Snatcher and the experience I am currently having with them.