NON-DELIVERY AND NO REFUND OPTION - MONEY LOST / *****ED OUT OF

Placed an order on the 27th November, and received the order within 7-10 working days. I only received 2 of the 4 items ordered but an update on my profile showed fulfilled. I managed to chat to a consultant via the online chat service (which has now suddenly disappeared as an option and you can't reach them via phone), who said that the 2 items not delivered were import items with longer lead times, yet the website still to this day shows 7-10 working days delivery. The agent continued and advised they are unable to commit to a date as to when it will be delivered or even sent via the supplier etc etc. I asked for a refund then as I specifically wanted it for my new phone as protection and would rather buy something locally then. The chat ended from the agent's side with no solution. To this day, i have submitted 3 online contact us forms, and no response, calls and not even an acknowledgement email to say that my query has been received. I have now lost a total of R389.00 which is a substantial amount of money and I feel as if i have been *****ed.