No updates and Ordered 3 weeks ago.

I placed an order on the 19th of May, I received an "update" on my order on the 23rd of May and have not heard back since. I still don't have my order and I have sent two messages via the online"contact us" and have received zero feedback! If you check the order on their website it states that I have paid and the order is in progress. Waste of my time and money at this point. My order number is 278467.