No Service from Snatcher Online

On 8 July 2024 I ordered a Samsung Galaxy Tab S9 FE Square Cap Bluetooth Keyboard Leatherette Case with Pen Slot(Dark Blue). The payment to the amount of R966.00 by credit card was done on 2024/07/08 at 22:56. The payment was cleared on 10 July. As I did not receive any confirmation of feedback from Snatcher I lodged an inquiry on 9 July and received the following feedback:

"On Tue, 09 Jul 2024, 10:59 , <***> wrote: Dear Valued Customer, Thank you for contacting us. We've received your request. Your reference number is #904874. Please allow up to 48 hours for a response should you not get one immediately as our consultants are working to resolve your query. Our operating times are from 8am – 4pm (Mon-Fri) and closed on Public Holidays. In the Meantime, here's a few helpful links: FAQ - https://snatcher.co.za/faq/ Delivery Process - https://snatcher.co.za/delivery-process/ Kind Regards Snatcher Team"

On 12 July I inquired again.

On 13 July I received the following feedback "Good Day I hope this message finds you well. In order to assist you further regarding the status of your order for the Samsung Galaxy Tab S9 FE Square Cap Bluetooth Keyboard Leatherette Case with Pen Slot(Dark Blue), could you please provide us with proof of payment?

Thank you for your cooperation. Warm regards, Kind Regards Sithabile Yose ~ Customer Support Agent Snatcher Online"

The proof of payment ( extract from my Credit card account was emailed on 13 July to Sithabile Yose ~ Customer Support Agent.

On 15 July a follow-up email was forwarded to Sithabile Yose ~ Customer Support Agent requesting a response.

No response or feedback was received.

Your assistance to ensure feedback from Snatcher Online will be appreciated.

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