No refunds from Snatcher

I made a purchase on line and the money was quickly deducted off my credit card for the order made. Snatcher could not fulfill the order, I asked them to cancel the complete order and refund me the payment made, this request was acknowledged and accepted on 08th of August 2024 with understnading that the refunds take 7 to 10 days (for which a consumer has no choice but to wait). It is now 29th of August 2024 and neither 10 working days or 10 regular days have been adhered to. I do not recommend you make purchases from them as they will withold their money from a refund. The number they have on the internet website to contact them they do not answer and they do not respond to emails when you request explanation or an update on your refund. Basically you will be at their mercy and potentially never see your money back. We are not talking about a small amount here, but in excess of R1400 which is alot for any income family.